Had a bizarre issue with one of the customer where they were trying to dial an internal extension and it was going to a mobile phone. There were no CFA/CFNA/CFB set on the extension itself but for some reason it was following this path. The Call manager version was 6.x. The call routing was designedContinue reading “Scenario 38# Call Routing Issue – Intercept Pattern”
Category Archives: Unified Communications
Scenario#37 – Phone display “Error Pass Limit”
A customer reported an issue with their 7941 phone. The issue was they plugged in a new 7941 all configured at Call manager and it was showing “Error pass Limit” as follows: This sort of error normally comes when you have one of the following conditions: Too many unassigned directory numbers in Call manager i.e.Continue reading “Scenario#37 – Phone display “Error Pass Limit””
UCCX – CAD user cannot login – ID not found
I was looking at this issue for an agent who was getting the following error when trying to login to CAD (Cisco Agent Desktop). The UCCX server was version 7.0 windows Box. Make sure these steps are completed: Make sure that you type the user ID correctly. User IDs are case sensitive Verify that youContinue reading “UCCX – CAD user cannot login – ID not found”
Logging Missed Calls Shared line
With the missed call logging for shared lines feature, the administrator can configure Cisco Unified Communications Manager Administration, or the phone user can configure Cisco Unified CM User Options, so Cisco Unified Communications Manager logs missed calls in the call history to a specified shared line appearance on a phone. This will only work ifContinue reading “Logging Missed Calls Shared line”
Scenario#36 – RTMT Alert LSIESG_AlertIndication 500605B00177F4C0 BBU disabled
I was looking at some alerts for a customer when I found this in RTMT: At Thu Mar 01 04:42:41 CET 2012 on node 10.254.33.20, the following HardwareFailure events generated: hwStringMatch : Mar 1 04:42:10 AKDEUC00 daemon 4 Director Agent: LSIESG_AlertIndication 500605B0024A5360 BBU disabled; changing WB virtual disks to WT Sev: 3. AppID : CiscoContinue reading “Scenario#36 – RTMT Alert LSIESG_AlertIndication 500605B00177F4C0 BBU disabled”
Hair-pinning Or redirecting a call from Gateway
There are times when you would like to forward a call coming into your gateway out to PSTN before it goes to Call manager. Reason could be WAN outage to Call managers or Call manager down situation. This is how you can route out an incoming call out of the gateway. Let suppose the mainlineContinue reading “Hair-pinning Or redirecting a call from Gateway”
Scenario#35 – How to logout in Bulk from Extension Mobility?
Recently we had a customer who asked if there is any way they can logout all users from extension mobility at the same time? There is no straight forward answer if you google it so I thought to compile this post for a quick reference. You can do this from Bulk Administration. Just browse toContinue reading “Scenario#35 – How to logout in Bulk from Extension Mobility?”
AppleSyncNotifier.exe – Entry Point Not Found
After upgrading my itune to 10.x, everytime I start my PC I was getting the following Windows alert: AppleSyncNotifier.exe – Entry Point Not Found ” The procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQLite3.dll” This is what I did to resolve the issue: COPY the file SQLite3.dll from theContinue reading “AppleSyncNotifier.exe – Entry Point Not Found”
iPhone 4 iOS 5 Upgrade: Error 1611, 1603, 1604 – Unable to RESTORE
iOS5 upgrade and issues – I thought to share my experience here for the benefit of other iPhone users. After the iOS5 was launched yesterday I was a bit reluctant to do the upgrade as I had issues in past with my iphone 3G during iOS upgrades. Over the weekend it just struck my mindContinue reading “iPhone 4 iOS 5 Upgrade: Error 1611, 1603, 1604 – Unable to RESTORE”
Scenario#34 – Cannot make International Calls from US gateway
One of our customer has multiple sites across the globe including sites in UK and US. Their initial design was to send all UK calls from US over a SIP trunk to break out from a UK gateway for LCR (least cost routing). For some reason they stopped using that trunk and configured local dialContinue reading “Scenario#34 – Cannot make International Calls from US gateway”
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