You may have come across this that though you are logged into your profile through Extension mobility but when you try to access your “Personal Directory” you will be prompted for a userid and pin. Unfortunately, this is by design and cannot be changed. There is a workaround to escape entering userid and pin whichContinue reading “Scenario#40 – Access Personal Directory/FastDial without PIN”
Category Archives: IP Phones & ATAs
Scenario#37 – Phone display “Error Pass Limit”
A customer reported an issue with their 7941 phone. The issue was they plugged in a new 7941 all configured at Call manager and it was showing “Error pass Limit” as follows: This sort of error normally comes when you have one of the following conditions: Too many unassigned directory numbers in Call manager i.e.Continue reading “Scenario#37 – Phone display “Error Pass Limit””
Logging Missed Calls Shared line
With the missed call logging for shared lines feature, the administrator can configure Cisco Unified Communications Manager Administration, or the phone user can configure Cisco Unified CM User Options, so Cisco Unified Communications Manager logs missed calls in the call history to a specified shared line appearance on a phone. This will only work ifContinue reading “Logging Missed Calls Shared line”
Scenario#26 – Abbreviated Dial not working Cisco 7912
I was looking into this customer issue where they upgraded from Call manager 4.x to 7.x and almost all users on 7912 phone lost their speed dials. I checked the phones and CCMUSER page and found that the dials where there but they are not able to access it. Created a new Softkey template includingContinue reading “Scenario#26 – Abbreviated Dial not working Cisco 7912”
Cisco 7931 Phone and Headset
The Cisco Unified IP Phone 7931 includes 24 buttons that can be assigned to lines and call features. A 3-color LED provides call status information for each line. The line buttons are numbered 24-1 from top to bottom. The numbers do not appear on the phone. There are two ways how the top four buttonsContinue reading “Cisco 7931 Phone and Headset”
Restricting Access to Corporate & Personal Directory
How you can restrict access to corporate directory? If you remember, corporate directory is accessible globally from a cluster and restricting its access needs some configuration changes. In pre-CUCM 7.x you cannot accommodate it at individual level but in CUCM7.x you have flexibility. You can run a sql command to access corporate directory information fromContinue reading “Restricting Access to Corporate & Personal Directory”
Scenario#23 – Fax Issues for ATA
Fax machines connected to ATA were not working. The first thing I checked on the gateway…is fax-relay was being used or fax protocol cisco was configured? Fax-relay is NOT supported by ATA. This is what I found at the Voice gateway: voice service voip allow-connections h323 to sip allow-connections sip to h323 allow-connections sip toContinue reading “Scenario#23 – Fax Issues for ATA”
Cisco ATA 186/188, FXS & FAX
ATA 186 – 2 x voice ports + 1 x RJ-45 10BaseT port ATA 188 – 2x voice ports + 2 x RJ-45 10/100BaseT port The Cisco ATA supports two modes of fax services, in which fax signals are transmitted using the G.711 codec. It cannot support fax relay. ATA is accessed by web throughContinue reading “Cisco ATA 186/188, FXS & FAX”
Scenario#18 – Cisco 7936 will not register
I was looking into this issue for a customer where a Conference phone, Cisco 7936, was not registering to Call manager. When I looked the MAC address of it in Call manager, it was in the status of ‘unregistered’ and there was an IP address assigned to it as well. This suggests that it somehowContinue reading “Scenario#18 – Cisco 7936 will not register”
Scenario#10 – Phones showing Incorrect time
I don’t remember how many times I came across customers complaining that their phones are either x minutes ahead or x minutes behind the normal time. This is what I do whenever I come across time issues. This is for applicance based Call manager (5.x, 6.x, 7.x, 8.x) Go to OS Admin > Settings >Continue reading “Scenario#10 – Phones showing Incorrect time”
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