Collaboration Made Simple
Real-world Complex Unified Communication Issues Explained
Helping the Collaboration Professionals since 2009
From the Desk of Cisco Certified Internetwork Expert!
Welcome to my site. A platform where I share my knowledge of Cisco Unified Communications & Collaboration Technology and how I used my experience and subject matter to resolve complex technical issues.
What people Say
“Excellent Blog”
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“Very Interesting”
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“Thank you”
I just want to thank you! This is an awesome blog! Nice work and I hope I bring you enough traffic to keep it going for you!
Alex
Knowledge is not power. The Sharing of Knowledge is power – Douglas Merrill
Recent Posts
- Scenario#50 – Cisco MRA: Jabber cannot connect Softphone mode over ExpresswayDue to COVID-19 and the global pandemic situation more and more people are working from home and are coming across different challenges. Many of them who use to work from a corporate location are coming across issues that they neverContinue reading “Scenario#50 – Cisco MRA: Jabber cannot connect Softphone mode over Expressway”
- Scenario#49 – UCCX: Call gets System Error message on IVRI was looking at an issue a few days back where a customer complained that when they are selecting a particular IVR option the call gets connected to Music on Hold and then before it gets transferred to an AgentContinue reading “Scenario#49 – UCCX: Call gets System Error message on IVR”
- UCCX: Converting Audio PromptYou have been asked by your customer to update a menu prompt or insert a Holiday message to the script and they provided you with an audio WAV file or an MP3 file recorded either using Windows Recording application orContinue reading “UCCX: Converting Audio Prompt”
