Collaboration Made Simple

Real-world Complex Unified Communication Issues Explained

Helping the Collaboration Professionals since 2009

From the Desk of Cisco Certified Internetwork Expert!

Welcome to my site. A platform where I share my knowledge of Cisco Unified Communications & Collaboration Technology and how I used my experience and subject matter to resolve complex technical issues.

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Knowledge is not power. The Sharing of Knowledge is power – Douglas Merrill

Recent Posts

Scenario#51 – Unity Toll FraudSeptember 23, 2021
The other day one of our key customer logged a priority incident with regards to a Toll Fraud. Their Carrier alerted them for possible malicious calls originating from their main ISDN number going to The Bahamas. At First I thoughtContinue reading “Scenario#51 – Unity Toll Fraud”
Scenario#50 – Cisco MRA: Jabber cannot connect Softphone mode over ExpresswayMay 15, 2020
Due to COVID-19 and the global pandemic situation more and more people are working from home and are coming across different challenges. Many of them who use to work from a corporate location are coming across issues that they neverContinue reading “Scenario#50 – Cisco MRA: Jabber cannot connect Softphone mode over Expressway”
Scenario#49 – UCCX: Call gets System Error message on IVRMay 14, 2020
I was looking at an issue a few days back where a customer complained that when they are selecting a particular IVR option the call gets connected to Music on Hold and then before it gets transferred to an AgentContinue reading “Scenario#49 – UCCX: Call gets System Error message on IVR”