The other day one of our key customer logged a priority incident with regards to a Toll Fraud. Their Carrier alerted them for possible malicious calls originating from their main ISDN number going to The Bahamas. At First I thought this has something to do with their Expressways so I checked Call logs and EventsContinue reading “Scenario#51 – Unity Toll Fraud”
Category Archives: Call Manager – CUCM
To access Jabber-config.xml
If you want to check what has been configured on a Jabber-config.xml then you need to go to CLI of CUCM and execute this command to display its contents: admin:file view tftp jabber-config.xml <?xml version=”1.0″ encoding=”utf-8″?> <config version=”1.0″> <CUCM> <PhoneService_UseCredentialsFrom>presence</PhoneService_UseCredentialsFrom> </CUCM> <Directory> <BusinessPhone>ipPhone</BusinessPhone> <OtherPhone>telephoneNumber</OtherPhone> <BaseFilter>(&(objectclass=user)(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2)))</BaseFilter> </Directory> <Policies> <File_Transfer_Enabled>false</File_Transfer_Enabled> </Policies> </config> end of the file reachedContinue reading “To access Jabber-config.xml”
Selecting a Vendor to Replace Cisco Attendant Console
Since Cisco Unified Attendant Console has reached its end of life, clients are offered several alternatives from Cisco Solution Partners. This article will help you to make the rights choice. Directory and Basic Call Control Features If a Cisco IP phone is one of your main business tools you need the most convenient interface to:Continue reading “Selecting a Vendor to Replace Cisco Attendant Console”
Scenario#45: 7841 SIP phone in Registration loop
I was working on this customer issue last week where they added a new 7841 phone but it was not registering properly or should I say it was registering briefly before unregistering. Call Manager was 9.1.2.11900-12 which does not support 78XX phones so customer actually applied the device pack cmterm-devicepack9.1.2.12039-1.cop so that they can addContinue reading “Scenario#45: 7841 SIP phone in Registration loop”
Scenario#41 – No Ringback tone from H323 Gateway going to SIP trunk
One of our customer reported an issue with ring back tone when calling their Contact center. I made a test call and observed that as a caller when you call their main Contact center number all you hear is dead silence and then when agent picks up the phone you could hear them talk. ThereContinue reading “Scenario#41 – No Ringback tone from H323 Gateway going to SIP trunk”
Scenario#41 – UCCX CAD Agent Issue in Call routing
Customer reported a problem about their UCCX version 8.5.1.11001-35 for CAD Agents. This is what they say about the problem: We have a UCCX Agent with a 9951 Cisco Phone with 2 Lines. First line is the private Line Second Line is the agent Line. Agent is logged into CAD with his agent extension. ContactContinue reading “Scenario#41 – UCCX CAD Agent Issue in Call routing”
Scenario#40 – Access Personal Directory/FastDial without PIN
You may have come across this that though you are logged into your profile through Extension mobility but when you try to access your “Personal Directory” you will be prompted for a userid and pin. Unfortunately, this is by design and cannot be changed. There is a workaround to escape entering userid and pin whichContinue reading “Scenario#40 – Access Personal Directory/FastDial without PIN”
Scenario#39 – CIMC of Cisco UCS C210-M2 showing false alarm
I was looking into a case for one of very high profile customer where their CIMC (Cisco Integrated Management Controller) was showing PS Redundancy status as ‘lost’. However, both PSU were up and Normal. Have a look at the screenshot below: By searching through Bug Tool kit I found two bugs for this particular issueContinue reading “Scenario#39 – CIMC of Cisco UCS C210-M2 showing false alarm”
Scenario 38# Call Routing Issue – Intercept Pattern
Had a bizarre issue with one of the customer where they were trying to dial an internal extension and it was going to a mobile phone. There were no CFA/CFNA/CFB set on the extension itself but for some reason it was following this path. The Call manager version was 6.x. The call routing was designedContinue reading “Scenario 38# Call Routing Issue – Intercept Pattern”
Scenario#37 – Phone display “Error Pass Limit”
A customer reported an issue with their 7941 phone. The issue was they plugged in a new 7941 all configured at Call manager and it was showing “Error pass Limit” as follows: This sort of error normally comes when you have one of the following conditions: Too many unassigned directory numbers in Call manager i.e.Continue reading “Scenario#37 – Phone display “Error Pass Limit””
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