I am back!!

Yes you read it right.. I am back after almost 2 years and will be writing exciting new stuff very soon! I do apologize for this long break as I had some work and family committments but have now decided to start giving some time to this blog and bring it back to life. I know most of you have got in touch with me asking as to why I am not writing anymore and how they use to enjoy reading my stuff so that has kind of motivated me to come back! Thank you. Some of you old subscribers … Continue reading I am back!!

Scenario#47 – Jabber users see ‘offline’ status after logging in

I came across an issue for a client where few of their users would login to Jabber (ver 10.5) and see their presence status as ‘offline’. They won’t be able to change it as well. Other Jabber users will also see them as ‘offline’ even though they are logged in and should be online. That was one issue. Few other users would give ‘false’ presence status like if they are ‘away’ they will be shown online and vice versa. They were on 10.5(2) IM&P which is a fairly new release so I was so sure it cannot be due to … Continue reading Scenario#47 – Jabber users see ‘offline’ status after logging in

To access Jabber-config.xml

If you want to check what has been configured on a Jabber-config.xml then you need to go to CLI of CUCM and execute this command to display its contents: admin:file view tftp jabber-config.xml <?xml version=”1.0″ encoding=”utf-8″?> <config version=”1.0″> <CUCM> <PhoneService_UseCredentialsFrom>presence</PhoneService_UseCredentialsFrom> </CUCM> <Directory> <BusinessPhone>ipPhone</BusinessPhone> <OtherPhone>telephoneNumber</OtherPhone> <BaseFilter>(&amp;(objectclass=user)(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2)))</BaseFilter> </Directory> <Policies> <File_Transfer_Enabled>false</File_Transfer_Enabled> </Policies> </config> end of the file reached options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 – 14 of 14) : OR You can see the file by using this URL: http://X.X.X.X:6970/jabber-config.xml XXXX = CUCM Pub You can also find a local copy on user PC at: %USERPROFILE%\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config Remmeber EDI is used … Continue reading To access Jabber-config.xml

Selecting a Vendor to Replace Cisco Attendant Console

Since Cisco Unified Attendant Console has reached its end of life, clients are offered several alternatives from Cisco Solution Partners. This article will help you to make the rights choice. Directory and Basic Call Control Features If a Cisco IP phone is one of your main business tools you need the most convenient interface to: quickly find any person and call him, see who’s calling you, perform the basic call control actions – call forward, conference, parking etc. So, when selecting the attendant console for Cisco UCM pay attention directory and call control features. Make sure that the solution supports: … Continue reading Selecting a Vendor to Replace Cisco Attendant Console

Scenario#46 – 9951 SIP phones drop call after 18 seconds

Recently I came across an issue with a new customer deployment where the 9951 SIP phones would drop call after 18s. All other SCCP phones were working fine but only these SIP phones would drop the call.   Call flow: 9951 -> SIP -> CUCM -> SIP -> CUBE Bind commands were in place and the only way I could resolve the issue was forcing RTCP parameter “disabled” under Common phone profile and Enterprise Phone parameters. System -> Enterprise Phone Configuration AND Device -> Device Settings -> Common Phone Profile RTCP DISABLED Continue reading Scenario#46 – 9951 SIP phones drop call after 18 seconds