AGENT CALL FOWARDING

Scenario#49 – UCCX: Call gets System Error message on IVR

I was looking at an issue a few days back where a customer complained that when they are selecting a particular IVR option the call gets connected to Music on Hold and then before it gets transferred to an Agent the caller hears “Sorry we are experiencing system problems……” the famous CCX default message whenContinue reading “Scenario#49 – UCCX: Call gets System Error message on IVR”