Scenario#42 – CUC not working after adding Secondary Server

I came across an interesting scenario few days back where customer added a CUC Secondary server back to the Cluster but it was not working as it should. Customer had two CUC servers in the cluster in a load-balanced configuration with half of the ports on unity-02(sub) and other half on unity-01(Pub). For some hardware failure the secondary failed and they had to re-build it from Scratch. The problem they were facing was that unity was not taking any calls as the first 80 ports were on unity-02 and for some reason it was not happy. I checked the replication … Continue reading Scenario#42 – CUC not working after adding Secondary Server

Message Button not working

Voicemail has been configured properly at Unity connection but when you press the ‘message’ button on the IP phone it just do nothing. If you come across an issue like this then make sure you have Voicemail service configured under Device > Device Settings > Phone Services. If it’s not there then you will have to run the following command from CUCM CLI: admin: run sql insert into telecasterservice (pkid,Name,NameASCII,Description,URLTemplate,tkPhoneService,EnterpriseSubscription,Priority)values(‘ca69f2e4-d088-47f8-acb2-ceea6722272e’,’Voicemail’,’Voicemail’,’Voicemail’,’Application:Cisco/Voicemail’,2,’t’,1) Continue reading Message Button not working

Upgrade Process

This is just notes to myself as after downloading the upgrade files for CUCM or Unity or anything else…we all need to follow the same process of combining them and then verifiying the hash value. Download FCIV. Download the files as required: UCS_Install_UCOS_7.1.3.32900-4.sgn.iso_part1of2 UCS_Install_UCOS_7.1.3.32900-4.sgn.iso_part2of2 Run the following command to combine these files into one .iso file COPY /B C:\UCS_Install_UCOS_7.1.3.32900-4.sgn.iso_part1of2+C:\UCS_Install_UCOS_7.1.3.32900-4.sgn.iso_part2of2 C:\UCSInstall_UCOS_7.1.3.32900-4.sgn.iso UCSInstall_UCOS_7.1.3.32900-4.sgn.iso Use a checksum generator to confirm that the MD5 checksum of the reunited file matches the following checksum: d450666dafbc8f01c111ed0158f748fb If the values do not match, the reunited file is damaged. C:\>cd fciv C:\FCIV>fciv.exe c:\UCSInstall_UCOS_7.1.3.32900-4.sgn.iso // // File Checksum Integrity Verifier … Continue reading Upgrade Process

Scenario#17 – Changing Unity Password

You may come across a situation where you need to reset the password Unity Admin. You can do it through command prompt: Microsoft Windows [Version 5.2.3790] (C) Copyright 1985-2003 Microsoft Corp. C:\Documents and Settings\Administrator>cd … C:\Documents and Settings\Administrator>g: G:\>cd Cisco Unity Connection\TechTools G:\Cisco Unity Connection\TechTools>pwreset.bat uksupport p36lmn G:\Cisco Unity Connection\TechTools\pwreset.js(17, 5) Microsoft OLE DB Provider for SQL Server: The credential matches a previous credential for this user. G:\Cisco Unity Connection\TechTools>pwreset.bat uksupport Bfnm.lk G:\Cisco Unity Connection\TechTools\pwreset.js(17, 5) Microsoft OLE DB Provider for SQL Server: The credential matches a previous credential for this user. G:\Cisco Unity Connection\TechTools>pwreset.bat uksupport Bfnm.kl@P Password has been … Continue reading Scenario#17 – Changing Unity Password

Scenario#16 – Unity Connection MWI ON/OFF Problem – 7.0(1)

Customer reported an issue with their MWI. They were using Unity connection 7.0(1). When a new message was left, the MWI light will not come up so there was no way to tell if a new message has arrived. User were logging into their mailboxes to check if there are new messages. Also, if there were more than two new messages and they delete one of them, MWI light was coming up. The issue was intermittent. Sometimes it works fine, sometimes it doesn’t. I checked the configuration at Call manager which looks fine. The fact that it was intermittent suggested … Continue reading Scenario#16 – Unity Connection MWI ON/OFF Problem – 7.0(1)

Scenario#13 – Voicemail not working CME-CUE

The Voicemail for the users was not working. If an external call reaches to their voiceail, they will get a message saying ‘ there is no voicemail box attached to this extension’ I checked the CME configuration for dialpeers etc which looks fine and the Caller getting that message actually means they can get to CUE but then CUE doesn’t recognize that Subscriber or there is no mailbox for that Subscriber. I checked the configuration for few users at CUE and found all users with proper Voicemail box and everything configured. To check how the call is flowing myself, I … Continue reading Scenario#13 – Voicemail not working CME-CUE