Scenario#37 – Phone display “Error Pass Limit”

A customer reported an issue with their 7941 phone. The issue was they plugged in a new 7941 all configured at Call manager and it was showing “Error pass Limit” as follows:

This sort of error normally comes when you have one of the following conditions:

• Too many unassigned directory numbers in Call manager i.e. not assigned to any phone or any extension mobility profile
• No Extension assigned to the phone
• The Busy Trigger and maximum calls on the line are not correct (normally you configure max calls: 4 and busy trigger: 2)

For this particular issue I found no extension was assigned to it so I assigned an unassigned DN and the issue was resolved.