A customer reported an issue with their 7941 phone. The issue was they plugged in a new 7941 all configured at Call manager and it was showing “Error pass Limit” as follows:
This sort of error normally comes when you have one of the following conditions:
- Too many unassigned directory numbers in Call manager i.e. not assigned to any phone or any extension mobility profile
- No Extension assigned to the phone
- The Busy Trigger and maximum calls on the line are not correct (normally you configure max calls: 4 and busy trigger: 2)
For this particular issue I found no extension was assigned to it so I assigned an unassigned DN and the issue was resolved.