asharsidd

Scenario#14 – Transfer to Mobile number fails (CUCM)

This was an interesting issue one of my colleague at work came across. Customer called and said they cannot transfer calls to mobile number. He can make calls to mobile number fine but when he was transferring an external (PSTN) call to mobile number, the call drops immediately. Transfer to any local or national numberContinueContinue reading “Scenario#14 – Transfer to Mobile number fails (CUCM)”

CCMUser Access

The users which are part of a global directory can setup their own personal directory, speed dials etc by access CCMuser webpage. The link for any Call manager would be: https://x.x.x.x/ccmuser x.x.x.x = CUCM Pub The username and password will be same as mentioned under User Management > End user. You can restrict users toContinueContinue reading “CCMUser Access”

Scenario#13 – Voicemail not working CME-CUE

The Voicemail for the users was not working. If an external call reaches to their voiceail, they will get a message saying ‘ there is no voicemail box attached to this extension’ I checked the CME configuration for dialpeers etc which looks fine and the Caller getting that message actually means they can get toContinueContinue reading “Scenario#13 – Voicemail not working CME-CUE”

Scenario#12 – Cannot Transfer calls CME

Customer reported an issue that they cannot transfer calls. Any external inbound call cannot be transferred to Internal numbers and any Internal call cannot be transferred to Internal extensions or any number outside. My first check was to make sure what they have got under telephony-service..a snapshot of it as follows: telephony-service no auto-reg-ephone authenticationContinueContinue reading “Scenario#12 – Cannot Transfer calls CME”

Scenario#11 – Getting ‘unknown number’ when making outbound calls

I came across this issue last week. When making outbound calls, Instead of their DDI, the called party was getting ‘unknown number’. The system was on CME 7.0. I jumped on the gateway and started dissecting the bits and pieces. It was quite a long running config so I just took out what was important.ContinueContinue reading “Scenario#11 – Getting ‘unknown number’ when making outbound calls”

Scenario#10 – Phones showing Incorrect time

I don’t remember how many times I came across customers complaining that their phones are either x minutes ahead or x minutes behind the normal time. This is what I do whenever I come across time issues. This is for applicance based Call manager (5.x, 6.x, 7.x, 8.x) Go to OS Admin > Settings >ContinueContinue reading “Scenario#10 – Phones showing Incorrect time”

Scenario#9 – 3x 7975 Phones not showing Correct time

First step was to check if the Call manager is all synched and showing current time. Call manager was sysnched with an external NTP source (a gateway) and was looking good. Customer told me there were some Phone load issues. I found that the 7975 display debug shows it’s looking for a 4S load butContinueContinue reading “Scenario#9 – 3x 7975 Phones not showing Correct time”

Scanario#8 – New MOH file not working

MOH file uploaded on Pub under MOH Audio source with number # 5. Customer came back saying that he cannot hear the new announcement as per the new file. I tried to select the file under UDP, Phone and even at Service parameter but nothing worked. I could see the file fine at the Publisher.ContinueContinue reading “Scanario#8 – New MOH file not working”

Uploading MOH file CUCM 4.x

Upload the music file 1: First have your music file recorded as an 8 Khz, 8 bit, mono ulaw encoded WAV file. 2: The next step is to get your music file on to the Call Manager server. Copy your music file in to this folder on your call manager server ‘c:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere’. When youContinueContinue reading “Uploading MOH file CUCM 4.x”

Scenario#7 – CUCM User page doesn’t display

One of our customer reported an issue with their CUCM user page. The issue was that some users if clicked through CUCM GUI > User Management > User 1 displays a blank page. Their directory was synched with almost three LDAP servers. Initially I thought its an LDAP issue and re-synched the LDAP directories withContinueContinue reading “Scenario#7 – CUCM User page doesn’t display”