Cisco Unity Express Setup (CUE-CUCM)

Lets setup CUE for CUCM. It looks a strange setup but many customers use Unity express with their Call manager system instead of Unity connection. This typically suits small companies where the voicemail usage is not very high. At Call manager do the following: Create a CTI Route point – add the line with ext.Continue reading “Cisco Unity Express Setup (CUE-CUCM)”

Cisco Unity Express Setup (CUE-CME)

Lets setup CUE on a CME router first and then I will show you in another post how we can integrate CUE with CUCM. CUE Integration with CME: telephony-service voicemail 3220 web admin system name admin password cisco dn-webedit time-webedit ip source-address port 2000 ! ip http server ip http authentication local no ipContinue reading “Cisco Unity Express Setup (CUE-CME)”

Ephone Hunt Group

To enter ephone-hunt configuration mode for the purposes of creating and configuring a hunt group for use in a Cisco Unified CME system, use the ephone-hunt command in global configuration mode. To delete a hunt group, use the no form of this command. ephone-hunt hunt-tag {longest-idle | peer | sequential} hunt-tag – Unique sequence number that identifiesContinue reading “Ephone Hunt Group”

Blocking Incoming Calls using Translation rule

How to block an incoming number on an H323 gateway? For an MGCP gateway this is not possible as CUCM cannot block incoming calls. Configure the following to block calls from 08009782222. Voice translation-rule 400 rule 1 reject /08009782222/ Voice translation-profile BLOCK translate calling 400 dialpeer voice 1 pots incoming called-number . call-block translation-profile incomingContinue reading “Blocking Incoming Calls using Translation rule”

IP Phone Background Image CME

Follow the process to change background Image for phones connected to CME. Lets take 7961 IP phone as an example. First of all load List.xml and Background Image files on a TFTP server. I would recommend you do it on a Call manager if it’s accessible from CME router. Just go in OS Admin andContinue reading “IP Phone Background Image CME”

Scenario# 6 – Unity Connection mailbox full message – Negative Size

Ran into an interesting situation with one customer where they were using two Unity connection boxes for load balancing purposes. Seven ports were assigned to Pub CUC and some eight ports were assigned to Sub CUC. Customer reported an issue that quite a few users are having an issue where when they press message buttonContinue reading “Scenario# 6 – Unity Connection mailbox full message – Negative Size”

Scenario#5 – Not getting ANI on Forwarded Calls

This was an interesting scenario where this customer called and said that when calls are getting forwarded from their IP Phones to their mobile phones, they are not getting the Original Calling party number and instead getting their office main line number. This was happening for two different sites for this customer. External Calling PartyContinue reading “Scenario#5 – Not getting ANI on Forwarded Calls”

Scenario#4 – CFWdall For 2nd Line CUCM

Came across a customer scenario where they wanted to have their 2nd line on the phone setup as CFwdall to some external number. Customer complained that when he is trying to do that for 2nd extension line, the Softkey for CFwdall is getting greyed-out. This is not possible in Call manager System. You can onlyContinue reading “Scenario#4 – CFWdall For 2nd Line CUCM”

CME Basic Setup

Call Manager express runs on a router. Its feasible for Small Businesses which have under 200 users. Lets setup Cisco 7965 SCCP phones first. Step 1: Create a DHCP pool for IP phones: ip dhcp excluded-address ip dhcp excluded-address ! ip dhcp pool CME network default-router    <<< VoiceContinue reading “CME Basic Setup”