Customer reported an issue that they cannot transfer calls.
Any external inbound call cannot be transferred to Internal numbers and any Internal call cannot be transferred to Internal extensions or any number outside.
My first check was to make sure what they have got under telephony-service..a snapshot of it as follows:
telephony-service
no auto-reg-ephone
authentication credential cueadmin xxxxxx
max-ephones 30
max-dn 150
ip source-address 192.168.101.200 port 2000
timeouts interdigit 4
system message xxxxxxxxxxx
url services http://10.10.10.2/voiceview/common/login.do
url authentication http://10.10.10.1/CCMCIP/authenticate.asp
load 7936 cmterm_7936.3-3-16-0
load 7970 SCCP70.8-4-2S
load 7971 SCCP70.8-4-2S
time-zone 21
time-format 24
date-format dd-mm-yy
voicemail 4000
max-conferences 4 gain -6
call-forward system redirecting-expanded
moh flash:/moh/music-on-hold.au
web admin system name cueadmin secret xxxxxxx
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern 9.T
create cnf-files version-stamp 7960 May 17 2010 16:06:11
!
As quite obvious someone mis-typed the transfer pattern. I took the ‘9’ off and everything worked fine.
transfer-pattern .T
voiceonbits.com 