Author Archives: asharsidd

Scenario#31 – Calls over ICT have delayed Voice

I had an interesting case last week where calls over ICT trunk would connect but then either party will not hear each other for 8-10 seconds. The issue was first reported from US users trying to reach UK users over an Inter-cluster trunk (Non-GK). Both clusters had two call managers version 8.0.3. The whole issueContinueContinue reading “Scenario#31 – Calls over ICT have delayed Voice”

Scenario#30 – Local Agent not Responding

Came across an interesting issue where Customer was not able to access Disaster Recovery drop downs. I tried it myself and I was getting as follows: So it was Local agent not responding – I tried restarting the Cisco DRF Master and Local but that didn’t help. This is what I did to resolve theContinueContinue reading “Scenario#30 – Local Agent not Responding”

Applying QoS for Voice Traffic

QoS is very important for Voice traffic which is delay sensitive. I won’t go into details of QoS over here and will just explain the configuration we normally use on a Voice gateway for QoS. class-map match-any Voice-RTP match ip precedence 5 match ip dscp ef match ip rtp 16384 16383 class-map match-any Voice-Cntl matchContinueContinue reading “Applying QoS for Voice Traffic”

Scenario#29 – Certificate expired – %CCM_UNKNOWN-CERT-0-CertExpiryEmergency

For one of our customer we noticed several RTMT SyslogSeverityMatchFound alerts generated every few minutes for Certificates expiration. The alerts I was getting were as follows: Feb 15 16:00:00, CCM-PUB, Emergency, Cisco Certificate Monitor, : 8947: Feb 15 16:00:00.57 UTC : %CCM_UNKNOWN-CERT-0-CertExpiryEmergency: Certificate Expiry EMERGENCY_ALARM Message:Certificate expiration Notification. Certificate name:tomcat Unit:tomcat Type:own-cert Expiration:Wed Mar 3ContinueContinue reading “Scenario#29 – Certificate expired – %CCM_UNKNOWN-CERT-0-CertExpiryEmergency”

Scenario#29 – Interworking error -0x80FF

I came across this issue with one of  our customer last week where a call was coming in to receptionist at Site ‘A’ but she was not able to transfer the call to someone at Site ‘B’. They had Centralized deployment and all phones on branch sites were registered to Central site. The call wasContinueContinue reading “Scenario#29 – Interworking error -0x80FF”

Scenario#28 – CUCM applying DST changes 1 week before needed (2010)

Today was a hectic day. I walked into my office and immediately started getting calls that phones have gone 1 hour behind. I was a bit surprised as Daylight Saving will be finishing here in UK on 31st October so how come phones gone behind a week earlier. I thought may be customer has gotContinueContinue reading “Scenario#28 – CUCM applying DST changes 1 week before needed (2010)”

Scenario#27 – RightFax Server not working – MGCP

I had an interesting scenario where customer logged a case with us regarding their RightFax server not working. Those of you who don’t know what is a RightFax server can read about it here. When you dial the fax number from outside, it reaches the gateway and you hear one ringback and then a fastContinueContinue reading “Scenario#27 – RightFax Server not working – MGCP”

iPhone 4 Battery Drain – Some Tips

OK, this is different of what I use to write but I think it would be helpful for all iphone 4 users. I had my iphone 4 few days back and I was quite impressed by this new smartphone until I realized the phone is draining my battery like a Ferrari sucks up fuel. AllContinueContinue reading “iPhone 4 Battery Drain – Some Tips”

Scenario#26 – Abbreviated Dial not working Cisco 7912

I was looking into this customer issue where they upgraded from Call manager 4.x to 7.x and almost all users on 7912 phone lost their speed dials. I checked the phones and CCMUSER page and found that the dials where there but they are not able to access it. Created a new Softkey template includingContinueContinue reading “Scenario#26 – Abbreviated Dial not working Cisco 7912”