Customer reported an issue with their MWI. They were using Unity connection 7.0(1). When a new message was left, the MWI light will not come up so there was no way to tell if a new message has arrived. User were logging into their mailboxes to check if there are new messages. Also, if thereContinueContinue reading “Scenario#16 – Unity Connection MWI ON/OFF Problem – 7.0(1)”
Category Archives: Unified Communications
Scenario#15 – RTMT won’t un-install/install – Same version already installed
I have a virtual machine where I have several RTMT versions installed. I use it whatever suits customer version. Today came across an interesting situatuation when my Unity RTMT didn’t work. I decided to download the plugin and install it fresh. All went fine until I ran the installation. I was getting this error: RTMTContinueContinue reading “Scenario#15 – RTMT won’t un-install/install – Same version already installed”
Scenario#14 – Transfer to Mobile number fails (CUCM)
This was an interesting issue one of my colleague at work came across. Customer called and said they cannot transfer calls to mobile number. He can make calls to mobile number fine but when he was transferring an external (PSTN) call to mobile number, the call drops immediately. Transfer to any local or national numberContinueContinue reading “Scenario#14 – Transfer to Mobile number fails (CUCM)”
CCMUser Access
The users which are part of a global directory can setup their own personal directory, speed dials etc by access CCMuser webpage. The link for any Call manager would be: https://x.x.x.x/ccmuser x.x.x.x = CUCM Pub The username and password will be same as mentioned under User Management > End user. You can restrict users toContinueContinue reading “CCMUser Access”
Scenario#13 – Voicemail not working CME-CUE
The Voicemail for the users was not working. If an external call reaches to their voiceail, they will get a message saying ‘ there is no voicemail box attached to this extension’ I checked the CME configuration for dialpeers etc which looks fine and the Caller getting that message actually means they can get toContinueContinue reading “Scenario#13 – Voicemail not working CME-CUE”
Scenario#12 – Cannot Transfer calls CME
Customer reported an issue that they cannot transfer calls. Any external inbound call cannot be transferred to Internal numbers and any Internal call cannot be transferred to Internal extensions or any number outside. My first check was to make sure what they have got under telephony-service..a snapshot of it as follows: telephony-service no auto-reg-ephone authenticationContinueContinue reading “Scenario#12 – Cannot Transfer calls CME”
Scenario#11 – Getting ‘unknown number’ when making outbound calls
I came across this issue last week. When making outbound calls, Instead of their DDI, the called party was getting ‘unknown number’. The system was on CME 7.0. I jumped on the gateway and started dissecting the bits and pieces. It was quite a long running config so I just took out what was important.ContinueContinue reading “Scenario#11 – Getting ‘unknown number’ when making outbound calls”
Scenario#10 – Phones showing Incorrect time
I don’t remember how many times I came across customers complaining that their phones are either x minutes ahead or x minutes behind the normal time. This is what I do whenever I come across time issues. This is for applicance based Call manager (5.x, 6.x, 7.x, 8.x) Go to OS Admin > Settings >ContinueContinue reading “Scenario#10 – Phones showing Incorrect time”
Scenario#9 – 3x 7975 Phones not showing Correct time
First step was to check if the Call manager is all synched and showing current time. Call manager was sysnched with an external NTP source (a gateway) and was looking good. Customer told me there were some Phone load issues. I found that the 7975 display debug shows it’s looking for a 4S load butContinueContinue reading “Scenario#9 – 3x 7975 Phones not showing Correct time”
Scanario#8 – New MOH file not working
MOH file uploaded on Pub under MOH Audio source with number # 5. Customer came back saying that he cannot hear the new announcement as per the new file. I tried to select the file under UDP, Phone and even at Service parameter but nothing worked. I could see the file fine at the Publisher.ContinueContinue reading “Scanario#8 – New MOH file not working”
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