I have a virtual machine where I have several RTMT versions installed. I use it whatever suits customer version.
Today came across an interesting situatuation when my Unity RTMT didn’t work. I decided to download the plugin and install it fresh. All went fine until I ran the installation. I was getting this error:
RTMT version already installed and you cannot have same version blah blah..
I went into the Add/remove program and uninstalled the RTMT. All good.
I then went to Programs > Cisco > CallManager Serviceability > Unsinstall RTMT 8.1
Got an error > Cannot locate the uninstall file.
I was kind of stuck, I had to run the RTMT and my RTMT was not working. I statred looking for it on the internet but no joy.
After spending some time on the Internet I found the solution posted by a TAC. This fixed the issue.
I thought it’s worth Sharing.
Go to C:/Program Files/ Zero G Registry open the file “.com.zerog.registry.xml” in a text editor. It’s a hidden folder so make sure you view hidden files/folders as well.
Open the file ‘.com.zerog.registry.xml’ in a wordpad and remove the entries correspondonding to RTMT 8.1. Make sure you remove within the XML tags.
I had this output from that file:
<?xml version="1.0" encoding="UTF-8" ?> - <registry install_date="2010-06-28 10:49:42" version="1.1" last_modified="2010-07-23 11:44:03"> - <products> - <product name="Real-Time Monitoring Tool 8.1" id="764ff1c4-1ee5-11b2-a2b1-9ff21e0a5268" version="8.1.0.0" copyright="2008" info_url="" support_url="" location="C:\Unity Connection" last_modified="2010-06-28 10:49:42"> <vendor name="" id="764ff1c3-1ee5-11b2-a2b1-9ff21e0a5268" home_page="" email="" /> - <feature name="Application" last_modified="2010-06-28 10:49:42"> - <![CDATA[ This installs the application feature. ]]> <component ref_id="764ff221-1ee5-11b2-a2cc-9ff21e0a5268" version="8.1.0.0" location="C:\Unity Connection\Uninstall_Real-Time Monitoring Tool 8.1\Uninstall Real-Time Monitoring Tool 8.1.exe" /> <component ref_id="09316d9f-1eef-11b2-96a7-8c96050bbc8d" version="8.1.0.0" location="C:\Unity Connection\JRtmt.exe" /> <component ref_id="764ff222-1ee5-11b2-a2ce-9ff21e0a5268" version="8.1.0.0" location="C:\Unity Connection\jre" /> </feature> </product> </products> - <components> <component id="09316d9f-1eef-11b2-96a7-8c96050bbc8d" version="8.1.0.0" name="Rtmt Common" location="C:\Unity Connection\JRtmt.exe" /> <component id="764ff222-1ee5-11b2-a2ce-9ff21e0a5268" version="8.1.0.0" name="InstallAnywhere VM Component" location="C:\Unity Connection\jre" /> <component id="764ff221-1ee5-11b2-a2cc-9ff21e0a5268" version="8.1.0.0" name="InstallAnywhere Uninstall Component" location="C:\Unity Connection\Uninstall_Real- Time Monitoring Tool 8.1\Uninstall Real-Time Monitoring Tool 8.1.exe" /> </components> </registry>
This is what I did:
<?xml version="1.0" encoding="UTF-8"?> <registry install_date="2010-06-28 10:49:42" version="1.1" last_modified="2010-07-23 11:54:19"> <products> </products> <components> </components> </registry>
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