Category Archives: Unified Communications

Uploading MOH file CUCM 4.x

Upload the music file 1:    First have your music file recorded as an 8 Khz, 8 bit, mono ulaw encoded WAV file. 2:    The next step is to get your music file on to the Call Manager server. Copy your music file in to this folder on your call manager server ‘c:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere’. When youContinueContinue reading “Uploading MOH file CUCM 4.x”

Scenario#7 – CUCM User page doesn’t display

One of our customer reported an issue with their CUCM user page. The issue was that some users if clicked through CUCM GUI > User Management > User 1 displays a blank page. Their directory was synched with almost three LDAP servers. Initially I thought its an LDAP issue and re-synched the LDAP directories withContinueContinue reading “Scenario#7 – CUCM User page doesn’t display”

Cisco Unity Express Setup (CUE-CUCM)

Lets setup CUE for CUCM. It looks a strange setup but many customers use Unity express with their Call manager system instead of Unity connection. This typically suits small companies where the voicemail usage is not very high. At Call manager do the following: Create a CTI Route point – add the line with ext.ContinueContinue reading “Cisco Unity Express Setup (CUE-CUCM)”

Cisco Unity Express Setup (CUE-CME)

Lets setup CUE on a CME router first and then I will show you in another post how we can integrate CUE with CUCM. CUE Integration with CME: telephony-service voicemail 3220 web admin system name admin password cisco dn-webedit time-webedit ip source-address 10.10.110.3 port 2000 ! ip http server ip http authentication local no ipContinueContinue reading “Cisco Unity Express Setup (CUE-CME)”

Ephone Hunt Group

To enter ephone-hunt configuration mode for the purposes of creating and configuring a hunt group for use in a Cisco Unified CME system, use the ephone-hunt command in global configuration mode. To delete a hunt group, use the no form of this command. ephone-hunt hunt-tag {longest-idle | peer | sequential} hunt-tag – Unique sequence number that identifiesContinueContinue reading “Ephone Hunt Group”

Blocking Incoming Calls using Translation rule

How to block an incoming number on an H323 gateway? For an MGCP gateway this is not possible as CUCM cannot block incoming calls. Configure the following to block calls from 08009782222. Voice translation-rule 400 rule 1 reject /08009782222/ Voice translation-profile BLOCK translate calling 400 dialpeer voice 1 pots incoming called-number . call-block translation-profile incomingContinueContinue reading “Blocking Incoming Calls using Translation rule”

IP Phone Background Image CME

Follow the process to change background Image for phones connected to CME. Lets take 7961 IP phone as an example. First of all load List.xml and Background Image files on a TFTP server. I would recommend you do it on a Call manager if it’s accessible from CME router. Just go in OS Admin andContinueContinue reading “IP Phone Background Image CME”

Scenario# 6 – Unity Connection mailbox full message – Negative Size

Ran into an interesting situation with one customer where they were using two Unity connection boxes for load balancing purposes. Seven ports were assigned to Pub CUC and some eight ports were assigned to Sub CUC. Customer reported an issue that quite a few users are having an issue where when they press message buttonContinueContinue reading “Scenario# 6 – Unity Connection mailbox full message – Negative Size”

Scenario#5 – Not getting ANI on Forwarded Calls

This was an interesting scenario where this customer called and said that when calls are getting forwarded from their IP Phones to their mobile phones, they are not getting the Original Calling party number and instead getting their office main line number. This was happening for two different sites for this customer. External Calling PartyContinueContinue reading “Scenario#5 – Not getting ANI on Forwarded Calls”