Unified Communications

Transfer of Files from CUCM FTP

Transfer of files from CUCM to SFTP server: If we want to transfer files from CUCM FTP to local drive then we can do this from CUCM CLI. We may need to do this to analyze few files like Ringlist.xml or list.xml etc. Set up a SFTP server first. You can use any FTP/SFTP softwareContinueContinue reading “Transfer of Files from CUCM FTP”

Troubleshooting Ringback Issues H323

Before we dive into troublehsooting let’s keep the following in mind when an ISDN call progress. If A is making a call to B so A is calling party and B is called party. The ISDN messages negotiated between the two would be as follows: A —-> Setup —-> B B —-> Call Proceeding —->ContinueContinue reading “Troubleshooting Ringback Issues H323”

CME – Automatic Line Selection

On multiline IP phones, lifting the handset automatically selects the first ringing line on the phone or, if no line is ringing, selects the first available idle line for outgoing calls. This is the default behavior for all multiline IP phones. It may be desired that a particular line be selected whenever an outgoing lineContinueContinue reading “CME – Automatic Line Selection”

CME Intercom Lines

Intercom and Barge-IN: An intercom line is a dedicated two-way audio path between two phones. Cisco Unified CME supports intercom functionality for one-way and press-to-answer voice connections using a dedicated pair of intercom directory numbers on two phones that speed-dial each other. If we have to c0nfigure Intercom between two phones..lets say between a manager phone andContinueContinue reading “CME Intercom Lines”

CME PerPhone command

You can use an external TFTP server to off load the TFTP server function on the Cisco Unified CME router. This is also important if your router is not a high end router while the CME configuration is complex with many phones and expansion modules. Also Using flash memory or slot memory on the Cisco Unified CME router allowsContinueContinue reading “CME PerPhone command”

Scenario#19 – CME Phone not Ringing

This was a very interesting scenario I came across for this customer where these two phones were not ringing at all. Any incoming call and they would just flash. No Ringtone. I confirmed that the phones were working fine few days back but then suddenly started just flashing. One other phone in the same groupContinueContinue reading “Scenario#19 – CME Phone not Ringing”

Upgrade Process

This is just notes to myself as after downloading the upgrade files for CUCM or Unity or anything else…we all need to follow the same process of combining them and then verifiying the hash value. Download FCIV. Download the files as required: UCS_Install_UCOS_7.1.3.32900-4.sgn.iso_part1of2 UCS_Install_UCOS_7.1.3.32900-4.sgn.iso_part2of2 Run the following command to combine these files into one .iso fileContinueContinue reading “Upgrade Process”

Scenario#18 – Cisco 7936 will not register

I was looking into this issue for a customer where a Conference phone, Cisco 7936, was not registering to Call manager. When I looked the MAC address of it in Call manager, it was in the status of ‘unregistered’ and there was an IP address assigned to it as well. This suggests that it somehowContinueContinue reading “Scenario#18 – Cisco 7936 will not register”

Scenario#17 – Changing Unity Password

You may come across a situation where you need to reset the password Unity Admin. You can do it through command prompt: Microsoft Windows [Version 5.2.3790] (C) Copyright 1985-2003 Microsoft Corp. C:\Documents and Settings\Administrator>cd … C:\Documents and Settings\Administrator>g: G:\>cd Cisco Unity Connection\TechTools G:\Cisco Unity Connection\TechTools>pwreset.bat uksupport p36lmn G:\Cisco Unity Connection\TechTools\pwreset.js(17, 5) Microsoft OLE DB ProviderContinueContinue reading “Scenario#17 – Changing Unity Password”

Changing MOH file for CME router

If there is already a MOH file running at the CME router, follow the below steps to change it to a new one. Sh flash: 55 7200 Dec 09 2008 10:53:52 Pulse1.raw 56 4000 Dec 09 2008 10:53:54 Ring1.raw 57 4000 Dec 09 2008 10:53:54 Ring2.raw 58 4000 Dec 09 2008 10:53:54 Ring3.raw 59 4000ContinueContinue reading “Changing MOH file for CME router”