Photo by energepic.com on Pexels.com I was looking at an issue a few days back where a customer complained that when they are selecting a particular IVR option the call gets connected to Music on Hold and then before it gets transferred to an Agent the caller hears “Sorry we are experiencing system problems……” theContinueContinue reading “Scenario#49 – UCCX: Call gets System Error message on IVR”
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