Scenario#20 – CCM Web Page Error – TFTP Management

Posted: August 14, 2010 in Call Manager - CUCM, Miscellaneous, Real World Scenarios
Tags: , , ,

I was uploading a firmware file for 7915-24 module across a clsuter of six CUCM servers when I came across this issue. I uploaded the file on three of them quite fine but the rest of the three servers were throwing a web page error when I was trying to access SFTP from FTP management. The error was something like this:

The page was showing an exception and because of that I was not able to progress. I tried to access the servers from different machine but no joy. I then had to restart Cisco Tomcat service from CLI to resolve the issue. Please note Cisco Tomcat service can not be restarted from GUI – Serviceability.

admin:utils service list

Requesting service status, please wait…
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco Bulk Provisioning Service[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CAR Web Service[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STARTED]
Cisco CTIManager[STARTED]
Cisco CallManager[STARTED]
Cisco CallManager Admin[STARTED]
Cisco CallManager Cisco IP Phone Services[STARTED]
Cisco CallManager Personal Directory[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Dialed Number Analyzer[STARTED]
Cisco Extended Functions[STARTED]
Cisco Extension Mobility[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco IP Voice Media Streaming App[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco SOAP – CDRonDemand Service[STARTED]
Cisco Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tftp[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Host Resources Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco CTL Provider[STOPPED]  Service Not Activated
Cisco CallManager Attendant Console Server[STOPPED]  Service Not Activated
Cisco CallManager SNMP Service[STOPPED]  Service Not Activated
Cisco Certificate Authority Proxy Function[STOPPED]  Service Not Activated
Cisco DHCP Monitor Service[STOPPED]  Service Not Activated
Cisco DirSync[STOPPED]  Service Not Activated
Cisco IP Manager Assistant[STOPPED]  Service Not Activated
Cisco Messaging Interface[STOPPED]  Service Not Activated
Cisco TAPS Service[STOPPED]  Service Not Activated
Cisco UXL Web Service[STOPPED]  Service Not Activated
Cisco Unified Mobile Voice Access Service[STOPPED]  Service Not Activated
Cisco WebDialer Web Service[STOPPED]  Service Not Activated
Primary Node =true

admin:utils ser
admin:utils service res
admin:utils service restart Cisco Tomcat
Service Manager is running
Commanded Out of Service
Cisco Tomcat[NOTRUNNING]
Service Manager is running
Cisco Tomcat[STARTING]
Cisco Tomcat[STARTING]
Cisco Tomcat[STARTING]
Cisco Tomcat[STARTING]
Cisco Tomcat[STARTING]
Cisco Tomcat[STARTING]
Cisco Tomcat[STARTED]

  1. Hey guys, this good wook!

  2. ammar says:

    i m getting same error

    Cisco Tomcat [Starting]

    and it is not starting at all
    and i cant be able to get the GUI web interface of CUCM 8

    please help

    • asharsidd says:

      Hi Ammar, you need to wait before it comes back up properly. Do a ‘utils service list’ to see the status of it. If the service is not coming up at all then I would advise you to restart the CUCM server.

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