Scenario#25 – MoH file download from Call manager

Came across an MoH issue for a customer where the file was missing from Subscriber. As you may be aware that an MoH file should always be uploaded across the cluster on each server to work properly. If you only upload the MoH file on Publisher then it won’t be replicated on other servers. You can check that by going into those servers > Media Resources > Audio Source file. cut long story short, I went back to customer to give me that wave file which was uploaded on Pub so that I can upload it on Sub as well. Customer came back saying that they don’t have that file and I should do something to get the file from Publisher.

Using my CLI skills, I downloaded the MoH file from Call manager and then uploaded it on Sub. The file has different formats like.alaw ulaw g729 etc. Once you download it, you can change it back to .wav file. This is  how I downloaded it.

CCMRoot@’s password:
Last login: Fri Sep 24 12:45:46 2010 from

Welcome to the Platform Command Line Interface

Uptime              : 13:27:13  up 175 days,  2:23,  1 user,
Load average        : 0.15, 0.15, 0.16
Platform OS version : UCOS
HW model            : 7825H3

admin:file list activelog mohprep/* [this will show you all files in MoH dir]
CiscoMOHSourceReport.xml                SampleAudioSource.alaw.wav
SampleAudioSource.g729.wav              SampleAudioSource.ulaw.wav
SampleAudioSource.wb.wav                SampleAudioSource.xml
TheBoysFromLiverpool.alaw.wav           TheBoysFromLiverpool.g729.wav
TheBoysFromLiverpool.ulaw.wav           TheBoysFromLiverpool.wb.wav
dir count = 0, file count = 11
admin:file get activelog mohprep/TheBoysFromLiverpool.alaw.wav
Please wait while the system is gathering files info …done.
Sub-directories were not traversed.
Number of files affected: 1
Total size in Bytes: 1831882
Total size in Kbytes: 1788.9473
Would you like to proceed [y/n]? y
SFTP server IP:
SFTP server port [22]:
User ID: cisco
Password: *****

Download directory: \

The authenticity of host ‘ (’ can’t be established.
RSA key fingerprint is 7b:cf:ae:e3:8d:00:09:f0:20:d1:25:8b:f2:b9:38:bc.
Are you sure you want to continue connecting (yes/no)? yes
Transfer completed.


2 thoughts on “Scenario#25 – MoH file download from Call manager

  1. Very useful post! Thank you.

    I’m not sure why, but I’m receiving the following error message:

    Invalid download directory specified.

    I’ve tryed with backslash (\) and dot+backslash (.\)

    Well, let’s google that 🙂

    Thank you

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