IP Phone Background Image

Background Image on Gen 2 and Gen 3 Cisco IP phones can be changed by using the following procedure.

I will be showing you how to do for a Cisco 7965 IP phone but the same procedure can be used for other IP phones (like 7941. 7961, 7945 etc). The only difference between different family of phones will be the Image sizes.

1) Resize the Images as per 7965 Phone.
2) Full size image— 320 pixels (width) X 212 pixels (height) and the thumbnail image— 80 pixels (width) X 53 pixels (height).
3) Save the full size file as ‘large.png’ and the thumbnail as ‘small.png’ – (you can give any name as long as it match exactly in List.xml)
4) Create a notepad file called “List.xml” – do change the extension to .xml.
5) Add the following lines in List.xml

<ImageItem Image=”TFTP:Desktops/320x212x16/small.png”

6) Save the file and double click it to open it, the file should open in a web browser
7) Load the Image files and List.xml on CUCUM TFTP

8 )Repeat the same process for the two Image files
9) Upload all the files on both Publisher and Subscriber
10 Restart TFTP service

Go to the phones > settings > user settings > Background Image and select the image from there.

The information about customization can be accessed from Cisco Support link.


9 thoughts on “IP Phone Background Image

  1. Hi,

    I am trying to upload a custom background pic to the Cisco IP Phone 7965.
    I created a List.xml and 2 .png pic(Big & Thumbnail) and uploaded to the Cisco Unified OS Administration link- TFTP File Management and restart the tftp server & IP phone accordingly.

    It has successfully uploaded to the tftp server but when I browse into the background images on the phone, it display a default thumbnnail and a new blank thumbnail. When i select the new blank thumbnail, it could not retrieved it at all.

    This is what i have done:


    Name of 2 png: Small_Main.png, Big_Main.png

    Uploadfile directory: /Desktops/320x212x16

    The strange part is when I search for List.xml using the TFTP File Management, it listed out 2 file as shown below.

    File Name Directory
    List.xml Desktops/320x212x16
    List.xml Desktops/640x480x24

    Supposed to be like this?

  2. Hi ashardidd,

    I afraid that if i remove the List.xml, it will remove my default background as well.
    I running on the production ccm,i do not have confidence to get it back if i remove.
    Any other advice?

  3. this is the List.xml format

    <ImageItem Image=”TFTP:Desktops/320x212x16/Small_Main.png”

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