Scenario#41 – UCCX CAD Agent Issue in Call routing

Customer reported a problem about their UCCX version 8.5.1.11001-35 for CAD Agents. This is what they say about the problem: We have a UCCX Agent with a 9951 Cisco Phone with 2 Lines. First line is the private Line Second Line is the agent Line. Agent is logged into CAD with his agent extension. Contact Center gets a customer call for the agent and the agent accepts the call on Agent Line. Then the agent wants to ask a colleague or wants to transfer the call and presses the call transfer key (on CAD) The transferred Call is answered by … Continue reading Scenario#41 – UCCX CAD Agent Issue in Call routing