Archive for the ‘CUE’ Category

Scenario#41 – Mailbox in use

Posted: August 14, 2012 in CUE
Tags: , , , ,

A customer reported an issue regarding a user where if she tried to listen to her voicemail messages she would get “Mailbox is in use”.

This issue normally happens if any TUI session or VoiceView sessions are open in any other phones having access to that GDM or the ports have become stuck or busy.
To resolve the issue, login to CLI of CUE module and issue this command:

voicemail mailbox unlock owner Natasha

OR

voicemail mailbox unlock telephonenumber 6311

 

Integrated messaging on Cisco Unity Express is the convergence feature for voicemail and e-mail systems. It allows subscribers to have an integrated view of their e-mails and voice-mail messages from a single e-mail client using IMAP Version 4 rev1.

To make emails sent through for any new voicemail we can use IMAP or SMTP.

IMAP:

IMAP is one way to send the voice mail, but you need to add it on each people’s outlook with an IMAP account.  CUE acts as the IMAP server.  By default, there should be an IMAP group that has integrated messing permissions.  Make sure your users are a member of that group.  After that, you simply need to have the clients add an IMAP account.  When they do that, the username and password are the same username and password on the CUE.  The IMAP server is 10.1.10.1 (by default).  Outgoing server SMTP server and email address are only important if the user will forward the emails off to different people.  There are other complications there, like the username and password would need to be the same on both systems.

Login to the CLI of CUE and configure the following:

conf t
service imap
enable

maxsessions n {Max sessions 1-50, default is 50}
session idletimout 55 {Minutes a session can be idle, 30-120, default is 30}

group cue-users privilege vm-imap
{assigning IMAP privilege to this group}

username sc1 group cue-users
username sc2 group cue-users

.
.
.
.
.
username sc50 group cue-users

{all users have been assigned IMAP privileges}

To check the configuration:

show imap config
show imap sess

CUE# show imap configuration

Status:                 enabled
Idle Timeout(minutes)   55
Max Sessions:           25
Security Mode:          ssl

The following example shows sample output from the show imap sessions command.

CUE# show imap sessions

Sessions     IP Address     Connect Time                   User ID
====================================================================
1          10.21.82.244   Wed Nov 16 07:35:02 CST 2005   cue-users
2          172.18.10.10   Wed Nov 16 08:23:15 CST 2005   imap-users
3          172.18.10.5    Wed Nov 16 10:11:40 CST 2005   imap-users

SMTP:

  • System > SMTP Settings – specify exchange server (Allow Exchange to accept unauthenticated email from the CUE and also configure Exchange to allow SMTP relay)External SMTP Server: 192.168.1.11
    External SMTP Server Port: 25
    Username: ash
    Password: xxxxx

  • System->Domain Name Settings> Set domain name like ashworld.co.uk (this is very important)

  • Administration->Domain name settings->set your DNS server if you have one. Click Apply
  • Voice Mail -> Message Notification -> Notification Administration -> check enabled system-wide notification for ALL messages & attach voice messages to email notification message
  • Voice Mail -> Message Notification -> Notification Administration -> check Allow user to login Voicemail box
  • Voice Mail -> Message Notification -> Notification Administration -> check Attach message to outgoing email notification

  • Voice Mail -> Message Notification -> Subscriber Notification Management -> check users who wants to receive email and then click Enable Notification

  • Go into User Profile for each user -> Notification -> check Email Inbox
  • In User profile ‘Notification’ tab for Email Inbox enter the details as follows:-Input the users email address
    -Input a subject text for the email
    -Check box “Attach voice message to email notification messages.”
    -Change “Notification Preference” to “All Messages”
    -Set up the Notification schedule, these are the hours that e-mails will be sent.

  • Voicemail -> VM Configuration -> Outgoing Email From Address -> cue@ashworld.co.uk

If there are any issues after doing all then most of the time it is with the Exchange Server. To verify your CUE side of things are working fine you can download and run Post Cast SMTP Server for Windows to eliminate any CUE issues.

To check any problems at CUE, run the following traces:

no trace all
clear trace
trace voicemail msgnotif all
trace configapi smtp debug
trace entitymanager NotifDevice all
trace smtp all
sho trace buffer tail

Note: You cannot setup multiple email addresses for message notification from one user but you could send emails to a group or a mailer which would then broadcast to multiple email addresses. One workaround maybe to have one email address added as a Text Pager notification device


Lets setup CUE for CUCM. It looks a strange setup but many customers use Unity express with their Call manager system instead of Unity connection. This typically suits small companies where the voicemail usage is not very high.

At Call manager do the following:

  • Create a CTI Route point – add the line with ext. 3220 which is the voicemail pilot
  • Create CTI Ports which will be used for handling voicemail between Call manager and CUE (3221, 3222)
  • Create a JTAPI user cuejtapi (or any name) from Application user and add CTI ports and CTI Route point under controlled Devices. This user will have Standard CTI Enabled Permission group
  • Create users, assign extension mobility profile (if any) and then select primary extension (must)
  • Go to Voicemail >Pilot > add 3220
  • Go to Voicemail Profile and create voicemail profile CUE-VM
  • In Phones, go under lines and select the Voicemail profile CUE-VM

The CUE settings on the gateway as follows:

!
interface Vlan400
ip address 10.10.202.1 255.255.255.0

interface integrated-service-engine 1/0
ip unnumbered Vlan400
service-module ip address 10.10.202.253 255.255.255.0
service-module ip default-gateway 10.10.202.1
!

ip route 10.10.202.253 255.255.255.255 integrated-service-engine 1/0
!
!

!
dial-peer voice 3220 voip
destination-pattern 3220
session protocol sipv2
session target ipv4:10.10.202.253
dtmf-relay sip-notify
codec g711ulaw
no vad

Router#service-module integrated-service-engine 1/0 session

Before the initial setup, make sure to bring the cue back to factory default:

se-10-100-1-10#offline

!!!WARNING!!!: If you are going offline to do a backup, it is recommended that you save the current running configuration using the ‘write’ command, prior to going to the offline state.

Putting the system offline will terminate all end user sessions.

Are you sure you want to go offline[n]? : y

cuese-10-100-1-10(offline)>restore factory defaults

Are you sure you want to go offline[n]? : y
cue(offline)> restore factory default
!!!WARNING!!!: This operation will cause all configuration and data on the system to be erased.

This operation is not reversible.
Do you wish to continue[n]? : y
Restoring the system. Please wait …..done
System will be restored to factory default when it reloads.

System will reboot itself and will come back online. After it comes online you can configure  CUE from CLI and then from GUI.

Setting up CUE for first time.

IMPORTANT::
IMPORTANT:: Welcome to Cisco Systems Service Engine
IMPORTANT:: post installation configuration tool.
IMPORTANT::
IMPORTANT:: This is a one time process which will guide
IMPORTANT:: you through initial setup of your Service Engine.
IMPORTANT:: Once run, this process will have configured
IMPORTANT:: the system for your location.
IMPORTANT::
IMPORTANT:: If you do not wish to continue, the system will be halted
IMPORTANT:: so it can be safely removed from the router.
IMPORTANT::
Do you wish to start configuration now (y,n)? y
Are you sure (y,n)? y
Enter Hostname
(my-hostname, or enter to use se-10-100-1-10): cue
Enter Domain Name
(mydomain.com, or enter to use localdomain): cisco.com

IMPORTANT:: DNS Configuration:
IMPORTANT::
IMPORTANT:: This allows the entry of hostnames, for example foo.cisco.com, instead
IMPORTANT:: of IP addresses like 1.100.10.205 for servers used by CUE.  In order
IMPORTANT:: to configure DNS you must know the IP address of at least one of your
IMPORTANT:: DNS Servers.

Would you like to use DNS for CUE (y,n)?n

WARNING: If DNS is not used CUE will require the use
WARNING: of IP addresses.

Are you sure (y,n)? y

Enter IP Address of the Primary NTP Server
(IP address, or enter for 192.168.20.254): 10.10.110.1

Please identify a location so that time zone rules can be set correctly.
Please select a continent or ocean.
1) Africa            4) Arctic Ocean     7) Australia       10) Pacific Ocean
2) Americas          5) Asia             8) Europe
3) Antarctica        6) Atlantic Ocean   9) Indian Ocean

#? 5

Please select a country.
1) Afghanistan           18) Japan                 35) Philippines
2) Armenia               19) Jordan                36) Qatar
3) Azerbaijan            20) Kazakhstan            37) Russia
4) Bahrain               21) Korea (North)         38) Saudi Arabia
5) Bangladesh            22) Korea (South)         39) Singapore
6) Bhutan                23) Kuwait                40) Sri Lanka
7) Brunei                24) Kyrgyzstan            41) Syria
8) Cambodia              25) Laos                  42) Taiwan
9) China                 26) Lebanon               43) Tajikistan
10) Cyprus               27) Macao                 44) Thailand
11) Georgia              28) Malaysia              45) Turkmenistan
12) Hong Kong            29) Mongolia              46) United Arab Emirates
13) India                30) Myanmar (Burma)       47) Uzbekistan
14) Indonesia            31) Nepal                 48) Vietnam
15) Iran                 32) Oman                  49) Yemen
16) Iraq                 33) Pakistan
17) Israel               34) Palestine

#? 33

The following information has been given:

Pakistan

Therefore TZ=’Asia/Pakistan’ will be used.
Local time is now:      Tue Jun 15 15:20:36 GMT 2010.
Universal Time is now:  Tue Jun 15 10:20:36 UTC 2010.
Is the above information OK?
1) Yes
2) No

#? 1

Configuring the system. Please wait…
Changing owners and file permissions.
Change owners and permissions complete.
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
STARTED: cli_server.sh
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: superthread_startup.sh
STARTED: SQL_startup.sh
STARTED: HTTP_startup.sh
STARTED: ${ROOT}/usr/wfavvid/run
STARTED: probe
STARTED: dwnldr_startup.sh

waiting 202 …

IMPORTANT::
IMPORTANT:: Create an administrator account. With this account,
IMPORTANT:: you can log in to the Cisco Unity Express GUI and
IMPORTANT:: run the initialization wizard.
IMPORTANT::

Enter administrator user ID:
(user ID): administrator      ^H^H
**************************************************
administrator  is not a valid user ID.
A valid user ID:
1) must start with a letter
2) may contain letters, numbers, hyphens, underscores or dots
3) must end with a letter or a number
4) must contain no fewer than 2 characters
5) must contain no more than 31 characters
**************************************************
Enter administrator user ID:
(user ID): administrator
Enter password for :
(password):
Confirm password for  by reentering it:
(password):

After setting this up go to GUI of CUE.

http://10.10.202.253/index.html

Enter the username/password as above

Run the Initialization wizard:

Enter the Call managers, Web Admin Call manager username and Password, cuejtapi username and password.

Import users.

Click Finish and let the module reload.

You can also do it through CLI.

** This is for Call manager normal working ***

cue subsystem jtapi
ctiport 3221 3222
ccm-manager address 10.10.210.11 10.10.210.10
ccm-manager username cuejtapi password cisco

*** This will work in SRST ***

cue subsystem sip
gateway address 10.10.110.3
mwi sip unsolicited
exit

*** This will work in Normal mode ***

ccn trigger jtapi phonenumber 3220
application "voicemail"
enabled
end trigger

*** This will work in SRST ***

ccn trigger sip phonenumber 3220
application "voicemail"
enabled
end trigger

Creation of Users:

CUE# voicemail callerid

CUE#username scph1 create
CUE#username scph2 create

CUE#username scph1 phonenumber “3001”
CUE#username scph2 phonenumber “3002

CUE#username scph1 pin ‘12345’
CUE#usernmae scph2 pin ‘12345’

CUE#conf
#Voicemail mailbox owner ‘scph1’
#no tutorial
#end mailbox

#Voicemail mailbox owner ‘scph2’
#no tutorial
#end mailbox

FOR MWI, just do ‘sh run’ and edit this application:

ccn application ciscomwiapplication aa
parameter “strMWI_OFF_DN” “1999”
parameter “strMWI_ON_DN” “1998”
end application

CUE#wr mem

Verification:
cue>show ccn status ccm-manager
JTAPI Subsystem is currently registered with Call Manager: 10.10.210.11

Note:
CUE can only be reached through G711 codec. If you want your remote sites to access CUE then you need
transcoder on CUE router.

If not, then the Region Codec between sites must be G711.
To check configuration of a Transcoder please check Media Resources Section of this blog.

Before the initial setup, make sure to bring the cue back to factory default:

se-10-100-1-10#offline

!!!WARNING!!!: If you are going offline to do a backup, it is recommended that you save the current running configuration using the ‘write’ command, prior to going to the offline state.

Putting the system offline will terminate all end user sessions.

Are you sure you want to go offline[n]? : y

cuese-10-100-1-10(offline)>restore factory defaults

Are you sure you want to go offline[n]? : y
cue(offline)> restore factory default
!!!WARNING!!!: This operation will cause all configuration and data on the system to be erased.

This operation is not reversible.
Do you wish to continue[n]? : y
Restoring the system. Please wait …..done
System will be restored to factory default when it reloads.

System will reboot itself and will come back online. After it comes online you can configure  CUE from CLI and then from GUI.

Setting up CUE for first time.

IMPORTANT::
IMPORTANT:: Welcome to Cisco Systems Service Engine
IMPORTANT:: post installation configuration tool.
IMPORTANT::
IMPORTANT:: This is a one time process which will guide
IMPORTANT:: you through initial setup of your Service Engine.
IMPORTANT:: Once run, this process will have configured
IMPORTANT:: the system for your location.
IMPORTANT::
IMPORTANT:: If you do not wish to continue, the system will be halted
IMPORTANT:: so it can be safely removed from the router.
IMPORTANT::
Do you wish to start configuration now (y,n)? y
Are you sure (y,n)? y
Enter Hostname
(my-hostname, or enter to use se-10-100-1-10): cue
Enter Domain Name
(mydomain.com, or enter to use localdomain): cisco.com

IMPORTANT:: DNS Configuration:
IMPORTANT::
IMPORTANT:: This allows the entry of hostnames, for example foo.cisco.com, instead
IMPORTANT:: of IP addresses like 1.100.10.205 for servers used by CUE.  In order
IMPORTANT:: to configure DNS you must know the IP address of at least one of your
IMPORTANT:: DNS Servers.

Would you like to use DNS for CUE (y,n)?n

WARNING: If DNS is not used CUE will require the use
WARNING: of IP addresses.

Are you sure (y,n)? y

Enter IP Address of the Primary NTP Server
(IP address, or enter for 192.168.20.254): 10.10.110.1

Please identify a location so that time zone rules can be set correctly.
Please select a continent or ocean.
1) Africa            4) Arctic Ocean     7) Australia       10) Pacific Ocean
2) Americas          5) Asia             8) Europe
3) Antarctica        6) Atlantic Ocean   9) Indian Ocean

#? 5

Please select a country.
1) Afghanistan           18) Japan                 35) Philippines
2) Armenia               19) Jordan                36) Qatar
3) Azerbaijan            20) Kazakhstan            37) Russia
4) Bahrain               21) Korea (North)         38) Saudi Arabia
5) Bangladesh            22) Korea (South)         39) Singapore
6) Bhutan                23) Kuwait                40) Sri Lanka
7) Brunei                24) Kyrgyzstan            41) Syria
8) Cambodia              25) Laos                  42) Taiwan
9) China                 26) Lebanon               43) Tajikistan
10) Cyprus               27) Macao                 44) Thailand
11) Georgia              28) Malaysia              45) Turkmenistan
12) Hong Kong            29) Mongolia              46) United Arab Emirates
13) India                30) Myanmar (Burma)       47) Uzbekistan
14) Indonesia            31) Nepal                 48) Vietnam
15) Iran                 32) Oman                  49) Yemen
16) Iraq                 33) Pakistan
17) Israel               34) Palestine

#? 33

The following information has been given:

Pakistan

Therefore TZ=’Asia/Pakistan’ will be used.
Local time is now:      Tue Jun 15 15:20:36 GMT 2010.
Universal Time is now:  Tue Jun 15 10:20:36 UTC 2010.
Is the above information OK?
1) Yes
2) No

#? 1

Configuring the system. Please wait…
Changing owners and file permissions.
Change owners and permissions complete.
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
STARTED: cli_server.sh
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: superthread_startup.sh
STARTED: SQL_startup.sh
STARTED: HTTP_startup.sh
STARTED: ${ROOT}/usr/wfavvid/run
STARTED: probe
STARTED: dwnldr_startup.sh

waiting 202 …

IMPORTANT::
IMPORTANT:: Create an administrator account. With this account,
IMPORTANT:: you can log in to the Cisco Unity Express GUI and
IMPORTANT:: run the initialization wizard.
IMPORTANT::

Enter administrator user ID:
(user ID): administrator      ^H^H
**************************************************
administrator  is not a valid user ID.
A valid user ID:
1) must start with a letter
2) may contain letters, numbers, hyphens, underscores or dots
3) must end with a letter or a number
4) must contain no fewer than 2 characters
5) must contain no more than 31 characters
**************************************************
Enter administrator user ID:
(user ID): administrator
Enter password for :
(password):
Confirm password for  by reentering it:
(password):

Lets setup CUE on a CME router first and then I will show you in another post how we can integrate CUE with CUCM.

CUE Integration with CME:

telephony-service
voicemail 3220
web admin system name admin password cisco
dn-webedit
time-webedit
ip source-address 10.10.110.3 port 2000
!

ip http server
ip http authentication local
no ip http secure-server
ip http path flash:/GUI   <<< Very important

!

!
ephone-dn  8
number 1998….
mwi on
!
!
ephone-dn  9
number 1999….
mwi off
!

ephone-dn-template  1
call-forward busy 3220
call-forward noan 3220 timeout 10
!

ephone-dn  1  octo-line
number 3001 no-reg
ephone-dn-template 1

ephone-dn  2  octo-line
number 3002 no-reg
ephone-dn-template 1
!

ephone  1
mac-address 0017.0EEE.2CD9
username “scph1”
type 7961
button  1:1
!
ephone  2
mac-address 0018.0AEE.2BD9
username “scph2”
type 7961
button  1:2

!
interface Vlan400
ip address 10.10.202.1 255.255.255.0

interface integrated-service-engine 1/0
ip unnumbered Vlan400
service-module ip address 10.10.202.253 255.255.255.0
service-module ip default-gateway 10.10.202.1

ip route 10.10.202.253 255.255.255.255 integrated-service-engine 1/0

dial-peer voice 3220 voip
destination-pattern 3220
session protocol sipv2
session target ipv4:10.10.202.253
dtmf-relay sip-notify
codec g711ulaw
no vad
!

Router#service-module integrated-service-engine 1/0 session

Before the initial setup, make sure to bring the cue back to factory default:

se-10-100-1-10#offline

!!!WARNING!!!: If you are going offline to do a backup, it is recommended that you save the current running configuration using the ‘write’ command, prior to going to the offline state.

Putting the system offline will terminate all end user sessions.

Are you sure you want to go offline[n]? : y

cuese-10-100-1-10(offline)>restore factory defaults

Are you sure you want to go offline[n]? : y
cue(offline)> restore factory default
!!!WARNING!!!: This operation will cause all configuration and data on the system to be erased.

This operation is not reversible.
Do you wish to continue[n]? : y
Restoring the system. Please wait …..done
System will be restored to factory default when it reloads.

System will reboot itself and will come back online. After it comes online you can configure  CUE from CLI and then from GUI.

Setting up CUE for first time.

IMPORTANT::
IMPORTANT:: Welcome to Cisco Systems Service Engine
IMPORTANT:: post installation configuration tool.
IMPORTANT::
IMPORTANT:: This is a one time process which will guide
IMPORTANT:: you through initial setup of your Service Engine.
IMPORTANT:: Once run, this process will have configured
IMPORTANT:: the system for your location.
IMPORTANT::
IMPORTANT:: If you do not wish to continue, the system will be halted
IMPORTANT:: so it can be safely removed from the router.
IMPORTANT::
Do you wish to start configuration now (y,n)? y
Are you sure (y,n)? y
Enter Hostname
(my-hostname, or enter to use se-10-100-1-10): cue
Enter Domain Name
(mydomain.com, or enter to use localdomain): cisco.com

IMPORTANT:: DNS Configuration:
IMPORTANT::
IMPORTANT:: This allows the entry of hostnames, for example foo.cisco.com, instead
IMPORTANT:: of IP addresses like 1.100.10.205 for servers used by CUE.  In order
IMPORTANT:: to configure DNS you must know the IP address of at least one of your
IMPORTANT:: DNS Servers.

Would you like to use DNS for CUE (y,n)?n

WARNING: If DNS is not used CUE will require the use
WARNING: of IP addresses.

Are you sure (y,n)? y

Enter IP Address of the Primary NTP Server
(IP address, or enter for 192.168.20.254): 10.10.110.1

Please identify a location so that time zone rules can be set correctly.
Please select a continent or ocean.
1) Africa            4) Arctic Ocean     7) Australia       10) Pacific Ocean
2) Americas          5) Asia             8) Europe
3) Antarctica        6) Atlantic Ocean   9) Indian Ocean

#? 5

Please select a country.
1) Afghanistan           18) Japan                 35) Philippines
2) Armenia               19) Jordan                36) Qatar
3) Azerbaijan            20) Kazakhstan            37) Russia
4) Bahrain               21) Korea (North)         38) Saudi Arabia
5) Bangladesh            22) Korea (South)         39) Singapore
6) Bhutan                23) Kuwait                40) Sri Lanka
7) Brunei                24) Kyrgyzstan            41) Syria
8) Cambodia              25) Laos                  42) Taiwan
9) China                 26) Lebanon               43) Tajikistan
10) Cyprus               27) Macao                 44) Thailand
11) Georgia              28) Malaysia              45) Turkmenistan
12) Hong Kong            29) Mongolia              46) United Arab Emirates
13) India                30) Myanmar (Burma)       47) Uzbekistan
14) Indonesia            31) Nepal                 48) Vietnam
15) Iran                 32) Oman                  49) Yemen
16) Iraq                 33) Pakistan
17) Israel               34) Palestine

#? 33

The following information has been given:

Pakistan

Therefore TZ=’Asia/Pakistan’ will be used.
Local time is now:      Tue Jun 15 15:20:36 GMT 2010.
Universal Time is now:  Tue Jun 15 10:20:36 UTC 2010.
Is the above information OK?
1) Yes
2) No

#? 1

Configuring the system. Please wait…
Changing owners and file permissions.
Change owners and permissions complete.
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
STARTED: cli_server.sh
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: superthread_startup.sh
STARTED: SQL_startup.sh
STARTED: HTTP_startup.sh
STARTED: ${ROOT}/usr/wfavvid/run
STARTED: probe
STARTED: dwnldr_startup.sh

waiting 202 …

IMPORTANT::
IMPORTANT:: Create an administrator account. With this account,
IMPORTANT:: you can log in to the Cisco Unity Express GUI and
IMPORTANT:: run the initialization wizard.
IMPORTANT::

Enter administrator user ID:
(user ID): administrator      ^H^H
**************************************************
administrator  is not a valid user ID.
A valid user ID:
1) must start with a letter
2) may contain letters, numbers, hyphens, underscores or dots
3) must end with a letter or a number
4) must contain no fewer than 2 characters
5) must contain no more than 31 characters
**************************************************
Enter administrator user ID:
(user ID): administrator
Enter password for :
(password):
Confirm password for  by reentering it:
(password):

Make sure you are using the right license for CUE.  The license files could be for CUCM or CME.

Sample license files:
cue-vm-license_12mbx_ccm_7.0.5.pkg
cue-vm-license_12mbx_cme_7.0.5.pkg

e-10-100-1-10> show software license

Installed license files:
- voicemail_lic.sig : 100 MAILBOX LICENSE
- ivr_lic.sig : 2 PORT IVR BASE LICENSE
- port_lic.sig : 8 PORT BASE LICENSE
Core:
- Application mode: CCME
- Total usable system ports: 24
Voicemail/Auto Attendant:
- Max system mailbox capacity time: 18000
- Default # of general delivery mailboxes: 20
- Default # of personal mailboxes: 100
- Max # of configurable mailboxes: 120
Interactive Voice Response:
- Max # of IVR sessions: 2
Languages:

- Max installed languages: 5
- Max enabled languages: 5

If you need to change the license then load the appropriate license file at FTP server:

se-10-100-1-10# software install clean url ftp://177.3.11.2/cue-vm-license_12mbx_ccm_7.0.5.pkg
username anonymous password anonymous

After loading license you will need to reload CUE

se-10-100-1-10#reload

To come out of CUE press ctrl-shift-6, release and then press X.

After setting this up go to GUI of CUE.

http://10.10.202.253/index.html

Enter the username/password as above
Run the Initialization wizard

Enter the hostname of Cisco call manager express CME – 10.10.110.3.
administrator/cisco

The username and password will be same as given under telephony-service (see start)
admin/cisco

Import users – check the mailbox and set CFNA/CFB.

Defaults – Blank password, Blank Pin (unless you want system generated pass/pin)

Voicemail number – 3220
SIP MWI – Outcalling

Note:

MWI on and off number will appear in drop down. If they don’t then there must be something wrong in the MWI ephone-dn. A common mistake could be missing out the ‘….’ after MWI extension.

After it reloads. Go to Voicemail > VM Configuration > Play Caller ID for External Callers = YES.

You may also use CLI to setup users:

CUE# voicemail callerid
CUE#username scph1 create
CUE#username scph2 create
CUE#username scph1 phonenumber "3001"
CUE#username scph2 phonenumber "3002
CUE#username scph1 pin '12345'
CUE#usernmae scph2 pin '12345'
CUE#conf
#Voicemail mailbox owner 'scph1'
#no tutorial
#end mailbox
#Voicemail mailbox owner 'scph2'
#no tutorial
#end mailbox
FOR MWI, just do 'sh run' and edit this application:
ccn application ciscomwiapplication aa
parameter "strMWI_OFF_DN" "1999"
parameter "strMWI_ON_DN" "1998"
end application

CUE#

ccn subsystem sip
 gateway address "10.10.110.3"
 end subsystem

ccn trigger sip phonenumber 3220
 application "voicemail"
 enabled
 end trigger
CUE#wr mem

You can now test the Voicemail for your IP phones.