Scenario#41 – Mailbox in use

A customer reported an issue regarding a user where if she tried to listen to her voicemail messages she would get “Mailbox is in use”. This issue normally happens if any TUI session or VoiceView sessions are open in any other phones having access to that GDM or the ports have become stuck or busy.Continue reading “Scenario#41 – Mailbox in use”

CUE Voicemail notification through Email

Integrated messaging on Cisco Unity Express is the convergence feature for voicemail and e-mail systems. It allows subscribers to have an integrated view of their e-mails and voice-mail messages from a single e-mail client using IMAP Version 4 rev1. To make emails sent through for any new voicemail we can use IMAP or SMTP. IMAP:Continue reading “CUE Voicemail notification through Email”

Cisco Unity Express Setup (CUE-CUCM)

Lets setup CUE for CUCM. It looks a strange setup but many customers use Unity express with their Call manager system instead of Unity connection. This typically suits small companies where the voicemail usage is not very high. At Call manager do the following: Create a CTI Route point – add the line with ext.Continue reading “Cisco Unity Express Setup (CUE-CUCM)”

Cisco Unity Express Setup (CUE-CME)

Lets setup CUE on a CME router first and then I will show you in another post how we can integrate CUE with CUCM. CUE Integration with CME: telephony-service voicemail 3220 web admin system name admin password cisco dn-webedit time-webedit ip source-address 10.10.110.3 port 2000 ! ip http server ip http authentication local no ipContinue reading “Cisco Unity Express Setup (CUE-CME)”