Had a bizarre issue with one of the customer where they were trying to dial an internal extension and it was going to a mobile phone. There were no CFA/CFNA/CFB set on the extension itself but for some reason it was following this path. The Call manager version was 6.x. The call routing was designed in a way that when they dial any 7614XXXX extension, it hits a TP (7614XXXX )and gets translated to 60447614XXXX. For testing we dialed several 7614XXXX numbers and they all went fine to corresponding 60447614XXXX except when they dialed 76146920. As soon as they dial … Continue reading Scenario 38# Call Routing Issue – Intercept Pattern
A customer reported an issue with their 7941 phone. The issue was they plugged in a new 7941 all configured at Call manager and it was showing “Error pass Limit” as follows: This sort of error normally comes when you have one of the following conditions: Too many unassigned directory numbers in Call manager i.e. not assigned to any phone or any extension mobility profile No Extension assigned to the phone The Busy Trigger and maximum calls on the line are not correct (normally you configure max calls: 4 and busy trigger: 2) For this particular issue I found no … Continue reading Scenario#37 – Phone display “Error Pass Limit”
With the missed call logging for shared lines feature, the administrator can configure Cisco Unified Communications Manager Administration, or the phone user can configure Cisco Unified CM User Options, so Cisco Unified Communications Manager logs missed calls in the call history to a specified shared line appearance on a phone. This will only work if users who are sharing the number are logged in using Extension mobility. You can configure it here under extension number by going into each phone: If the box is checked, missed calls will be logged and if it is not checked then missed calls won’t … Continue reading Logging Missed Calls Shared line
I was looking at some alerts for a customer when I found this in RTMT: At Thu Mar 01 04:42:41 CET 2012 on node 10.254.33.20, the following HardwareFailure events generated: hwStringMatch : Mar 1 04:42:10 AKDEUC00 daemon 4 Director Agent: LSIESG_AlertIndication 500605B0024A5360 BBU disabled; changing WB virtual disks to WT Sev: 3. AppID : Cisco Syslog Agent ClusterID : NodeID : AKDEUC00 TimeStamp : Thu Mar 01 04:42:10 CET 2012 If you are concerned about this error then don’t be. This is a cosmetic error and documented in Bug id CSCti17353 . Bug Details “IBM Servers battery learn cycle negatively … Continue reading Scenario#36 – RTMT Alert LSIESG_AlertIndication 500605B00177F4C0 BBU disabled
There are times when you would like to forward a call coming into your gateway out to PSTN before it goes to Call manager. Reason could be WAN outage to Call managers or Call manager down situation. This is how you can route out an incoming call out of the gateway. Let suppose the mainline number coming into the gateway is ‘881456’. The following setup will route the call out of the gateway to PSTN. voice translation-rule 10 rule 1 /881456/ /901139886666/ ! voice translation-profile RedirectPSTN translate called 10 ! dial-peer voice 10 pots description Incoming Dial Peer translation-profile incoming … Continue reading Hair-pinning Or redirecting a call from Gateway
Recently we had a customer who asked if there is any way they can logout all users from extension mobility at the same time? There is no straight forward answer if you google it so I thought to compile this post for a quick reference. You can do this from Bulk Administration. Just browse to Bulk Admin > Phones > Update Phones > Query and then if you want to search all of them just hit ‘Find’. This will bring all the phones in the system. Scroll down and hit Next you will see a screen similar to this: Don’t … Continue reading Scenario#35 – How to logout in Bulk from Extension Mobility?
One of our customer has multiple sites across the globe including sites in UK and US. Their initial design was to send all UK calls from US over a SIP trunk to break out from a UK gateway for LCR (least cost routing). For some reason they stopped using that trunk and configured local dial peers on US gateways for international calls. All sites were working fine as they were going through one route pattern (for international calls), one route list (Local Route Group) except one site. This site was getting an ‘unallocated/unassigned number’ when calling an international number (UK … Continue reading Scenario#34 – Cannot make International Calls from US gateway