If you want to check what has been configured on a Jabber-config.xml then you need to go to CLI of CUCM and execute this command to display its contents: admin:file view tftp jabber-config.xml <?xml version=”1.0″ encoding=”utf-8″?> <config version=”1.0″> <CUCM> <PhoneService_UseCredentialsFrom>presence</PhoneService_UseCredentialsFrom> </CUCM> <Directory> <BusinessPhone>ipPhone</BusinessPhone> <OtherPhone>telephoneNumber</OtherPhone> <BaseFilter>(&(objectclass=user)(!(objectclass=Computer))(!(UserAccountControl:1.2.840.1135184.108.40.2063:=2)))</BaseFilter> </Directory> <Policies> <File_Transfer_Enabled>false</File_Transfer_Enabled> </Policies> </config> end of the file reached options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 – 14 of 14) : OR You can see the file by using this URL: http://X.X.X.X:6970/jabber-config.xml XXXX = CUCM Pub You can also find a local copy on user PC at: %USERPROFILE%\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config Remmeber EDI is used … Continue reading To access Jabber-config.xml
Since Cisco Unified Attendant Console has reached its end of life, clients are offered several alternatives from Cisco Solution Partners. This article will help you to make the rights choice. Directory and Basic Call Control Features If a Cisco IP phone is one of your main business tools you need the most convenient interface to: quickly find any person and call him, see who’s calling you, perform the basic call control actions – call forward, conference, parking etc. So, when selecting the attendant console for Cisco UCM pay attention directory and call control features. Make sure that the solution supports: … Continue reading Selecting a Vendor to Replace Cisco Attendant Console
I was working on this customer issue last week where they added a new 7841 phone but it was not registering properly or should I say it was registering briefly before unregistering. Call Manager was 220.127.116.1100-12 which does not support 78XX phones so customer actually applied the device pack cmterm-devicepack18.104.22.16839-1.cop so that they can add 78XX phones. Looking at the logs I found that it is registering with Pub and not Sub even though Sub was the Primary CCM in Call Manager group. At Pub I can see something like this: Pub: REGISTER sip:192.168.11.2 SIP/2.0 Via: SIP/2.0/TCP 172.18.52.91:51736;branch=z9hG4bK739dd207 From: <sip:49715220XXXXX@192.168.11.2>;tag=544a003629fd000a741be677-22e1dea8 … Continue reading Scenario#45: 7841 SIP phone in Registration loop
One of our customer reported an issue with ring back tone when calling their Contact center. I made a test call and observed that as a caller when you call their main Contact center number all you hear is dead silence and then when agent picks up the phone you could hear them talk. There was no ring back tone and no automated messages before an agent picks up the call. The call flow was something like this: PSTN > ISDN30 > H323 Dial-peer > SIP Trunk > 3rd-party Contact Center Equipment First I thought it could be the third-party … Continue reading Scenario#41 – No Ringback tone from H323 Gateway going to SIP trunk
Customer reported a problem about their UCCX version 22.214.171.12401-35 for CAD Agents. This is what they say about the problem: We have a UCCX Agent with a 9951 Cisco Phone with 2 Lines. First line is the private Line Second Line is the agent Line. Agent is logged into CAD with his agent extension. Contact Center gets a customer call for the agent and the agent accepts the call on Agent Line. Then the agent wants to ask a colleague or wants to transfer the call and presses the call transfer key (on CAD) The transferred Call is answered by … Continue reading Scenario#41 – UCCX CAD Agent Issue in Call routing
You may have come across this that though you are logged into your profile through Extension mobility but when you try to access your “Personal Directory” you will be prompted for a userid and pin. Unfortunately, this is by design and cannot be changed. There is a workaround to escape entering userid and pin which I found after getting several requests from customers. If you are among one of those who is annoyed with this then following is the procedure to get rid of it. You will need Admin rights on Call manager to make these changes. Create a new … Continue reading Scenario#40 – Access Personal Directory/FastDial without PIN
I was looking into a case for one of very high profile customer where their CIMC (Cisco Integrated Management Controller) was showing PS Redundancy status as ‘lost’. However, both PSU were up and Normal. Have a look at the screenshot below:
By searching through Bug Tool kit I found two bugs for this particular issue – CSCtx66554 & CSCtt03265 which is affecting C200/210 series and there is no fix as of yet.
Have a look at the workaround and it may fix the issue but if not then you can Order a replacement from Cisco.