Scenario#44 – CME Call Forward to Internal Extension not Working

I came across an interesting issue for a Swiss customer where they were having problem with Call-forward to an internal extension on their CME systems. Call-forward to an internal extension seems quite straight-forward so I checked how telephony-service is configured and found both call-forward patterns as well as transfer-pattern were configured as .T .. so no real issue there. Customer added that it use to work fine before but not working anymore. After asking few questions I found that they recently migrated from ISDN to a SIP provider so all incoming calls are coming on SIP while I was thinking … Continue reading Scenario#44 – CME Call Forward to Internal Extension not Working

Scenario#43 – CUCM 9.1(2) RL/RG Reject Issue

Few weeks back I came across a issue for a customer who are on CUCM 9.12() cluster. The issue was outbound calls not reaching either of the MGCP gateways from a Translation pattern even though both gateways were registered fine with Call manager. I checked the E1s and MGCP status and all was OK. The Route List was reset as well but had no joy. I also did a Reset on MGCP quite few times but had no luck. During test calls I found this in CCM logs: 93958336.006 |18:10:05.348 |AppInfo  |RouteListCdrc::null0_CcSetupReq – Selecting a device. 93958336.007 |18:10:05.348 |AppInfo  |RouteListCdrc::selectDevices … Continue reading Scenario#43 – CUCM 9.1(2) RL/RG Reject Issue