March 2012

Scenario#37 – Phone display “Error Pass Limit”

A customer reported an issue with their 7941 phone. The issue was they plugged in a new 7941 all configured at Call manager and it was showing “Error pass Limit” as follows: This sort of error normally comes when you have one of the following conditions: Too many unassigned directory numbers in Call manager i.e.ContinueContinue reading “Scenario#37 – Phone display “Error Pass Limit””

UCCX – CAD user cannot login – ID not found

I was looking at this issue for an agent who was getting the following error when trying to login to CAD (Cisco Agent Desktop). The UCCX server was version 7.0 windows Box. Make sure these steps are completed: Make sure that you type the user ID correctly. User IDs are case sensitive Verify that youContinueContinue reading “UCCX – CAD user cannot login – ID not found”

Logging Missed Calls Shared line

With the missed call logging for shared lines feature, the administrator can configure Cisco Unified Communications Manager Administration, or the phone user can configure Cisco Unified CM User Options, so Cisco Unified Communications Manager logs missed calls in the call history to a specified shared line appearance on a phone. This will only work ifContinueContinue reading “Logging Missed Calls Shared line”

Scenario#36 – RTMT Alert LSIESG_AlertIndication 500605B00177F4C0 BBU disabled

I was looking at some alerts for a customer when I found this in RTMT: At Thu Mar 01 04:42:41 CET 2012 on node 10.254.33.20, the following HardwareFailure events generated: hwStringMatch : Mar 1 04:42:10 AKDEUC00 daemon 4 Director Agent: LSIESG_AlertIndication 500605B0024A5360 BBU disabled; changing WB virtual disks to WT Sev: 3. AppID : CiscoContinueContinue reading “Scenario#36 – RTMT Alert LSIESG_AlertIndication 500605B00177F4C0 BBU disabled”